Refund and Cancellation Policy

Effective Date: 13 August 2026

This Refund and Cancellation Policy explains how refunds, cancellations, access issues, and billing concerns are handled for digital products supplied by NaturaFace Global LLC through https://olgaeremina.com. Orders are handled by Dodo Payments, which acts as the Merchant of Record; approved refunds are issued through Dodo Payments back to the original payment method. Dodo Payments, and not NaturaFace Global LLC, will normally appear as the payee on your bank or card statement — if you do not recognise a charge, please contact us before opening a dispute with your bank.

1. Digital product nature

Our products are digital educational wellness products. They may include video lessons, PWA access, downloadable or online materials, community access, or other digital content.

Because digital content can be accessed immediately after purchase, refund eligibility may be limited once access has been delivered, activated, streamed, downloaded, or used, except where required by applicable law.

2. General refund rule

Who decides. Because Dodo Payments acts as the Merchant of Record, it is the seller of record for your order and it makes the final decision on refunds and issues them. NaturaFace Global LLC receives your request, reviews it, and supports it with Dodo Payments where it meets the criteria below — but we cannot guarantee an outcome we do not control.

Unless a different refund rule is shown on the product page or checkout page, we will accept and review refund requests submitted within 7 days of purchase, and will support the request with Dodo Payments if:

- the customer has not substantially accessed, watched, downloaded, or used the digital content;
- the customer submitted the request from the email used for purchase;
- the request is not abusive, fraudulent, or related to a violation of our Terms of Service.

Refunds are not guaranteed and are reviewed on a case-by-case basis by Dodo Payments, subject to applicable law and to Dodo Payments' own buyer terms.

3. When refunds may be granted

We will support your refund request with Dodo Payments if:

- you were charged incorrectly;
- duplicate payment occurred by mistake;
- we failed to provide access to the purchased product and could not resolve the issue within a reasonable time;
- the product materially differs from the description on the product page;
- applicable consumer law requires a refund.

4. When refunds may be denied

A refund may be declined — by us at the review stage, or by Dodo Payments as the seller of record — if:

- digital access was delivered and substantially used;
- the access period has expired;
- the request is made after the refund window;
- the customer changed their mind after consuming the content;
- the customer expected a guaranteed result that was not promised;
- the customer violated our Terms of Service;
- the customer shared, copied, downloaded, redistributed, or resold the content;
- the request is fraudulent, abusive, or connected with an unauthorized payment dispute.

5. Technical access issues

If you cannot access your product, contact support@olgaeremina.com and include the email used for purchase, receipt/order number, product name, and a screenshot or description of the issue.

We will make reasonable efforts to restore access. If we cannot provide access due to an issue under our control, we will offer alternative access or support a refund request with Dodo Payments, which issues the refund as the seller of record.

6. Subscriptions

If your product is a subscription, it renews automatically according to the billing period shown at checkout unless cancelled before the next renewal date.

Cancellation stops future billing. Cancellation does not automatically refund previous charges unless required by law or approved by us under this Policy.

You are responsible for cancelling before renewal if you do not want to continue the subscription.

7. Free trials and promotional offers

If a free trial is offered, you may be charged when the trial ends unless you cancel before the trial expiration time shown at checkout.

Promotional prices, discounts, and limited-time offers apply only according to their stated conditions.

8. EU, EEA, and UK digital content notice

If you are a consumer in the European Union, European Economic Area, or United Kingdom, you may have a statutory withdrawal right for certain online purchases.

By purchasing digital content, you agree that access may begin immediately after payment. Where permitted by law, once digital content access begins, you acknowledge that you may lose your statutory withdrawal right.

This clause does not limit any mandatory consumer rights that cannot be waived under applicable law.

9. How to request a refund

To request a refund, contact support@olgaeremina.com and include:

- the email used for purchase;
- order or receipt number;
- product name;
- purchase date;
- reason for the refund request;
- screenshots or details if the issue is technical.

We aim to respond within 2 business days. Please send the request to us rather than to Dodo Payments directly — we review it first and pass it on with our recommendation. Dodo Payments makes the final decision and issues any approved refund.

10. Refund method and timing

Approved refunds are issued by Dodo Payments to the original payment method. The time required for funds to appear depends on the payment processor, card issuer, bank, wallet provider, and country.

Processing fees, currency conversion fees, foreign transaction fees, and bank charges may not be refundable unless required by law.

11. Chargebacks and disputes

Before opening a chargeback or bank dispute, please contact us so we can try to resolve the issue. Unauthorized or fraudulent disputes may result in suspension or termination of access.

We keep access logs, checkout records, policy acceptance records, support communications, and delivery evidence to help resolve disputes.

12. Contact

Refund and billing support: support@olgaeremina.com

Billing contact: billing@olgaeremina.com